Refund & Return Policy

Returns, Exchanges & Refund Policy – The Cutting Edge

At The Cutting Edge, every product undergoes strict quality checks and is packed securely to avoid transit damage. Please read our policy carefully before placing your order.

1. Return Window

  • Return requests must be raised within 48 hours of delivery.

  • Email: thecuttingedgegifts@gmail.com

  • Mandatory:

    • Clear product images

    • A complete, uninterrupted unboxing video from the sealed parcel

    • Shipping label & order number clearly visible

⚠️ Claims without proper opening video proof will not be accepted under any circumstances.

2. Product Condition

To be eligible for return:

  • Product must be unused

  • In original packaging

  • With intact seals, barcodes, tags & labels

  • No signs of use, washing, scratches, or tampering

All products undergo a quality check upon return before approval.

3. Return Shipping Charges

  • Return courier charges must be borne by the customer.

  • We do not offer free reverse pickups.

  • Shipping charges (both forward & reverse) are non-refundable.

  • If an order is returned due to customer unavailability or refusal, a ₹90 re-shipping fee will apply.

4. Refund / Replacement Process

Once the returned product reaches us:

  • Quality inspection will be conducted.

  • Approved cases will be processed as:

    • Replacement

    • Store Credit

    • Refund

Processing time: 10–12 working days (excluding weekends & public holidays).

The preferred method must be clearly mentioned in the email.

5. Personalized & Customised Products

  • Personalized/customised products are non-returnable and non-exchangeable.

  • Exceptions apply only in case of transit damage with valid unboxing video proof.

6. Cash on Delivery (COD) Orders

  • COD orders are strictly non-returnable and non-exchangeable.

  • COD parcels cannot be refused at delivery.

  • If a COD order is returned due to refusal or non-availability, future COD services may be restricted for that customer.

Important Note

By placing an order with The Cutting Edge, you agree to the above terms and conditions.